MoCIT Approves 10-Point Reform Plan to Boost Digital Governance

Kathmandu, April 6 — The Ministry of Communications and Information Technology (MoCIT) has endorsed a 10-point reform action plan aimed at strengthening digital governance and improving public service delivery.

The plan, approved in line with the Cabinet decision of March 27, sets clear responsibilities, timelines, and performance indicators to make government services more transparent, efficient, and citizen-friendly, according to Ministry spokesperson Udaya Bahadur Ranamagar.

Under the reform programme, the ministry will develop an integrated application system within 45 days to link services such as police reports, passports, and driving licences through the citizen app. The provision to obtain police reports via the app has already been implemented.

The postal service will be upgraded into a government courier system within 90 days to deliver public services directly to citizens’ homes. A review of postal routes is also planned by the end of Baisakh 2083 to reduce delivery time and costs. Documents, including passports, driving licences, educational certificates, and Nepal Telecom SIM cards, will be distributed to all district centres through postal services.

The ministry said arrangements will also be made for the safe transport of medical samples to laboratories. Meanwhile, driving licences are being printed within 24 hours using advanced machines at the security printing centre, with a target to clear around 2.9 million pending licences by mid-June.

In the telecommunications sector, new measures will be introduced in coordination with the Nepal Telecommunications Authority to improve mobile data services. These include usage alerts after 90 percent data consumption, Pay-As-You-Go options, and subscription-based models.

More than 250 government websites and mobile applications will be made user-friendly, while policies related to 4G services will be revised within 30 days to enhance service quality through additional frequency allocation.

The ministry will also introduce a ‘One-Time KYC’ system, allowing Nepal Telecom users to avoid repeated submission of personal details. Services such as e-SIM distribution, complaint handling, SIM recovery, and ownership transfer will be fully available online within a month.

Additionally, ‘single point service’ help desks will be set up at all Nepal Telecom offices to facilitate easier access to services.

The ministry also plans to draft key laws related to information technology, digital governance, cybersecurity, data protection, and artificial intelligence within 90 days.

MoCIT said the reform plan will be implemented within the set timeline to make public service delivery more effective, transparent, and technology-driven.