‘Hello Health’ to respond to citizens’ grievances

Kathmandu: The Ministry of Health and Population has launched the ‘Hello Health’ service to address public grievances related to health services in the country.

Grievances concerning the services provided by the MoHP and its subordinate agencies can be sent through telephone, WhatsApp, Viber, email and post. One can register grievances by dialing ‘1115’ and via Viber and WhatsApp number 98513-30592.

Similarly, complaints can also be sent to “hellohealth@mohp.gov.np” via email. Minister for Health and Population Pradeep Poudel has said that Hello Health was established to address the complaints of citizens regarding health services.

A unit has been formed under the coordination of Dr Anup Bastola, chief consultant for tropical medicine of the ministry, to address the complaints. Information Officer Dr Bhakta Bahadur KC, Information Technology Director Rameshraj Subedi and Section Officer Gauri Prasad Acharya are members of the unit, Ministry spokesperson Dr Prakash Budhathoki said.