Communications Minister inspects NTC’s Sundhara office, instructs to further improve services

Kathmandu: Minister for Information and Communications, Dr Bikram Timilsina, has instructed Nepal Telecom to ensure service recipient-friendly and quality service more effectively.

While inspecting the Business Support System (BSS) Department under the Directorate of Information Technology and Nepal Telecom Office in Sundhara today, the Communications Minister directed that the service delivery be further effective, transparent and digital system-based.

On the occasion, the manager at Nepal Telecom, Shalikram Subedi, had briefed the minister about the works being performed through the Directorate of Information Technology as well as the billing system of the Telecom.

Minister Timilsina had enquired about the billing system, customer management and IT-based service delivery, among others.

On the occasion, the minister also had a direct discussion with the service recipients about their experience with services such as a new SIM card, bill payment, e-SIM service, telephone and internet service.

The minister also instructed to securely keep the customer-related personal details on data base, and end the situation where service seekers are compelled to frequently submit similar documents while obtaining services.

RSS